Des Moines Water Works has partnered with HomeServe,* an independent company, to provide their customers affordable emergency repair plans that help protect against costly and inconvenient covered repairs to systems through their homes and properties. Des Moines Water Works and HomeServe entered into an agreement to introduce these plans to Des Moines Water Works' customers.

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Exterior Water Service Line Coverage
Key Plan Details
As a homeowner, you may be responsible for the water service line on your property, and you may have to arrange and pay for any necessary repairs. This illustration shows repairs that are performed on this line and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.

Exterior Water Service Line Coverage

$ 6.99 PER MONTH
Important Coverage Information
  • Exterior Water Service Line
  • Unlimited benefit amount
  • Unlimited service calls ( per call)
  • Service Call Fee: $0
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
  • Non-functioning stop boxes or shut-off valves
  • Excavation to expose pipe
  • Pipe replacement or repair
  • Repair or replacement of seals and joints
  • Pipe cutting
  • Unblocking
  • Backfilling of areas disturbed by repairs
  • Fitting external valves
  • Fusing
  • Welding
  • Locating the leak

  • Eligible

    An owner of both a residential home permanently secured to the ground and the land it is located on

  • Not Eligible

    Recreational vehicles or homes on wheels and properties used for commercial purposes

    If you are aware of any pre-existing conditions, defects or deficiencies with your exterior water service line prior to enrollment

  • Exclusions

    Branch lines and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.

$ 6.99 /mo.

Covered Systems:

  • Exterior Water Service Line
  • Unlimited benefit amount
  • Unlimited service calls ( per call)
  • Service Call Fee: $0
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
Important Coverage Information

Frequently asked questions

  • You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).

  • Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts.

  • Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.

  • HomeServe is the leading provider of home repair solutions nationwide with nearly 20 years’ experience making home ownership easier by keeping home systems running smoothly. We do this through a nationwide network of licensed contractors and a U.S.-based call center available 24/7/365. As an accredited business with the Better Business Bureau and a 4.8 out of 5-star post-job satisfaction scores, HomeServe is the best tool a homeowner can have to protect themselves from costly home repairs. Our repair plans protect you from the expense of an emergency home repair caused by normal wear and tear that is not typically covered by your homeowners insurance, local utility or municipality.

  • Local, licensed and insured contractors perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.

*HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is an independent company separate from Des Moines Water Works and offers this optional service plan as an authorized representative of the contract providers as stated under each specific product offering. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Des Moines Water Works. Des Moines Water Works and HomeServe entered into a commercial agreement to introduce this plan to Des Moines Water Works’s customers.