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Ductless Heat Pump Coverage

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Important coverage information

Eligible

  • Only the following ductless heat pump or air conditioning systems are eligible: Mitsubishi, Fujitsu, Lennox, Daikin, Carrier, Trane or LG. To be eligible, you must own the residential single structure or a unit within a structure.
Additional limitations apply. See more. See less

Not Eligible

  • If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your system before enrollment; your system is shared with a 3rd party or covered by a homeowners' association or the like; has more than 1 condenser or 1 air handler; uses refrigerant which does not meet federal, state or any other applicable regulatory or code requirements; has non-compliant components; exceeds 5 tons capacity; is installed on a roof; is an ammonia cooling, geothermal heat pump, ductless, window, through the wall or hanging unit; or is not installed according to manufacturer specifications
Additional limitations apply. See more. See less

Exclusions

  • Refrigerant conversions; air filters, compressors, condenser or evaporator coils, electric disconnects, remote control devices, metering systems that include TXV or 4 way valves, king valves and reversing valves, refrigerant for maintenance recharges, refrigerant leaks, refrigerant leak searches, more than 1 condenser or 1 air handler, sheet metal work, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Additional limitations apply. See more. See less
Eligibility: Only the following ductless heat pump or air conditioning systems are eligible: Mitsubishi, Fujitsu, Lennox, Daikin, Carrier, Trane or LG. To be eligible, you must own the residential single structure or a unit within a structure. You are not eligible if your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your system before enrollment; your system is shared with a 3rd party or covered by a homeowners' association or the like; has more than 1 condenser or 1 air handler; uses refrigerant which does not meet federal, state or any other applicable regulatory or code requirements; has non-compliant components; exceeds 5 tons capacity; is installed on a roof; is an ammonia cooling, geothermal heat pump, ductless, window, through the wall or hanging unit; or is not installed according to manufacturer specifications.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the following broken or failed parts of a ductless heat pump or air conditioning system (as defined above) that has experienced an operational failure, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence: Blower motors, blower wheels, circuit boards, condensate pumps, condenser fan blades, condenser fan motors, defrost control boards, defrost sensors, electronic expansion valve power heads, fuses, removable valve cores, service port valve caps, transformers, or thermistors, including the clearing of accessible condensate lines that are part of your home's system. Coverage provides for repairs or replacement of parts only. Your system will not be replaced.
Not covered: Refrigerant conversions; air filters, compressors, condenser or evaporator coils, electric disconnects, remote control devices, metering systems that include TXV or 4 way valves, king valves and reversing valves, refrigerant for maintenance recharges, refrigerant leaks, refrigerant leak searches, more than 1 condenser or 1 air handler, sheet metal work, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill

Frequently asked questions

What should I know about Ductless Heatt Pump Coverage?
What's covered: Coverage provides, up to the applicable benefit limit, to repair or replace the following broken or failed parts of a ductless heat pump or air conditioning system (as defined above) that has experienced an operational failure, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence: Blower motors, blower wheels, circuit boards, condensate pumps, condenser fan blades, condenser fan motors, defrost control boards, defrost sensors, electronic expansion valve power heads, fuses, removable valve cores, service port valve caps, transformers, or thermistors, including the clearing of accessible condensate lines that are part of your home's system. Coverage provides for repairs or replacement of parts only. Your system will not be replaced. Not covered: Refrigerant conversions; air filters, compressors, condenser or evaporator coils, electric disconnects, remote control devices, metering systems that include TXV or 4 way valves, king valves and reversing valves, refrigerant for maintenance recharges, refrigerant leaks, refrigerant leak searches, more than 1 condenser or 1 air handler, sheet metal work, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.

*HomeServe USA Repair Management Corp. (“HomeServe”) with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Duquesne Light Company and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty Inc., 175 West Jackson Blvd., 8th Floor, Chicago, IL 60604. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Duquesne Light Company. Duquesne Light Company and HomeServe entered into an agreement to introduce these plans to Duquesne Light Company’s customers.

Ductless Heat Pump Coverage for only $13.99/mo.

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