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Water Heater Repair and Replacement Plan (Gas/Electric Only)

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Important coverage information

Eligible

  • To be eligible, you must own the residential single structure or a unit within a structure
Additional limitations apply. See more. See less

Not Eligible

  • If your property is used for commercial purposes; you know of any current problems with your water heater before enrollment; your entire water heater is shared with a 3rd party or covered by a homeowners' association or the like; or your water heater is commercial grade, larger than 100 gallons, tankless, solar, geothermal, oil, is installed on a roof, is a hanging tank-based, or combination home heating/domestic hot water unit; or is not installed according to manufacturer specifications
Additional limitations apply. See more. See less

Exclusions

  • Jacket and interior doors, heat exchangers, exhaust venting, expansion tanks, non-flexible water supply and delivery piping, electrical service wiring, damage due to restricted lines or water pressure over 80 P.S.I., and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Additional limitations apply. See more. See less
Eligibility: This description of coverage, exclusions and conditions is not the actual contract; the actual contract will be sent to you within approximately 10 business days after we receive your Form. To be eligible, you must own the residential single structure or a unit within a structure. You are not eligible if your property is used for commercial purposes; you know of any current problems with your water heater before enrollment; your entire water heater is shared with a 3rd party or covered by a homeowners' association or the like; or your water heater is commercial grade, larger than 100 gallons, tankless, solar, geothermal, oil, is installed on a roof, is a hanging tank-based, or combination home heating/domestic hot water unit; or is not installed according to manufacturer specifications. In IA, properties with more than 4 dwelling units are not eligible.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the electric, natural gas or propane water heater that has experienced an operational failure, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence.
Not Covered: Jacket and interior doors, heat exchangers, exhaust venting, expansion tanks, non-flexible water supply and delivery piping, electrical service wiring, damage due to restricted lines or water pressure over 80 P.S.I., and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts 30 days after your Form is processed. You can make a service call immediately after your plan starts. During the initial 30-day review period you will receive the Terms and Conditions to help you decide if coverage is right for you. There is a 90-day waiting period before you can make a replacement service call. Upon renewal/reactivation (if applicable), there is no review period and you can make a service call Immediately.
Cancellation: Cancel any time by calling HomeServe. You will not be charged during the review period (if applicable). If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.

Frequently asked questions

What's covered?
Coverage provides, up to the applicable benefit limit, to repair or replace the electric, natural gas or propane water heater that has experienced an operational failure, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence.
What's not covered?
Jacket and interior doors, heat exchangers, exhaust venting, expansion tanks, non-flexible water supply and delivery piping, electrical service wiring, damage due to restricted lines or water pressure over 80 P.S.I., and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
When can I make a service call?
Your plan starts 30 days after your Form is processed. You can make a service call immediately after your plan starts. During the initial 30-day review period you will receive the Terms and Conditions to help you decide if coverage is right for you. There is a 90-day waiting period before you can make a replacement service call. Upon renewal/reactivation (if applicable), there is no review period and you can make a service call Immediately.

HomeServe NA Insurance Services (“HomeServe”), also known as Home Emergency Insurance Solutions, California License #0F79326, with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from San Jose Water and offers and administers this optional home protection plan as an authorized representative of AMT Home Protection Company, 800 Superior Avenue, Cleveland, Ohio 44114, the protection plan issuer. Your choice of whether to participate in this plan will not affect the price, availability or terms of water service from San Jose Water.

Water Heater Repair and Replacement Plan (Gas/Electric Only) for only $6.99/mo.

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