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Premium Water Heater Repair and Replacement Plan

30 Day Money Back Guarantee

Important coverage information

Eligible

  • An owner of a residential single structure, or a unit within a structure, that is not intended to be moved
Additional limitations apply. See more. See less

Not Eligible

  • If your property is used for commercial purposes; you know of any current problems with your water heater before enrollment; your entire water heater is shared with a 3rd party or covered by a homeowners’ association or the like; or your water heater is commercial grade, larger than 100 gallons, solar, geothermal, oil, rooftop, hanging tank-based, or combination home heating/domestic hot water unit; or is not installed according to manufacturer specifications
Additional limitations apply. See more. See less

Exclusions

  • Jacket and interior doors, exhaust venting, expansion tanks, non-flexible water supply and delivery piping, electrical service wiring, damage due to restricted lines or water pressure over 80 P.S.I, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Additional limitations apply. See more. See less
Eligibility: An owner of a residential single structure, or a unit within a structure, that is not intended to be moved may be eligible for coverage. If you do not buy a plan for every water heater you own, you must designate at enrollment the water heater your plan covers, or the plan will cover the first water heater for which you make a service call. If you own a multi-family home or multiple housing units, you must provide the specific mailing address for each service agreement you purchase. You are not eligible if your property is used for commercial purposes; you know of any current problems with your water heater before enrollment; your entire water heater is shared with a 3rd party or covered by a homeowners’ association or the like; or your water heater is commercial grade, larger than 100 gallons, solar, geothermal, oil, rooftop, hanging tank-based, or combination home heating/domestic hot water unit; or is not installed according to manufacturer specifications. In IA, properties with more than 4 dwelling units are not eligible.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the electric, natural gas or propane water heater, including tankless, that has experienced an operational failure, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence.
Not covered: Jacket and interior doors, exhaust venting, expansion tanks, non-flexible water supply and delivery piping, electrical service wiring, damage due to restricted lines or water pressure over 80 P.S.I, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a repair service call, giving you 11 months of coverage during the first year. There is a 90-day waiting period before you can make a replacement service call. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill.

Frequently asked questions

What's covered?
Coverage provides, up to the applicable benefit limit, to repair or replace the electric, natural gas or propane water heater, including tankless, that has experienced an operational failure, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence.
What's not covered?
Jacket and interior doors, exhaust venting, expansion tanks, non-flexible water supply and delivery piping, electrical service wiring, damage due to restricted lines or water pressure over 80 P.S.I, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
When can I make a service call?
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a repair service call, giving you 11 months of coverage during the first year. There is a 90-day waiting period before you can make a replacement service call. Upon renewal/reactivation (if applicable), there is no waiting period.

HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Dominion Energy, Inc. and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty Inc., 175 West Jackson Blvd., 8th Floor, Chicago, IL 60604.. Your choice of whether to purchase this plan will not affect the price, availability or terms of service from Dominion Energy North Carolina. Dominion Energy North Carolina and HomeServe entered into an agreement to introduce these plans to Dominion Energy North Carolina’s customers.

Premium Water Heater Repair and Replacement Plan for only $10.90/mo.

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