30 Day Money Back Guarantee
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Benefits
- Unlimited annual benefit amount
- Clothes Dryer: Unlimited service calls (Unlimited per call)
- Clothes Washer: Unlimited service calls (Unlimited per call)
- Dishwasher: Unlimited service calls (Unlimited per call)
- Kitchen Refrigerator : Unlimited service calls (Unlimited per call)
- : Unlimited service calls (Unlimited per call)
- Range/Oven/Cooktop: Unlimited service calls (Unlimited per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
- $25 Service call fee
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Why You Should Get a Plan
You could pay hundreds of dollars* or more to repair a single appliance that fails.
Appliance break-downs disrupt your daily life and can bring about:
- trips to the Laundromat
- expensive repair or replacement
*Average nationwide repair costs are estimates for informational purposes only. Actual repair costs may be different depending on a number of factors including but not limited to location, brand and age.
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What's Covered
- Clothes Washer
- Clothes Dryer
- Range
- Dishwasher
- Kitchen Refrigerator
- Refrigerator Ice Maker
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Overview
A plan from HomeServe covers appliances regardless of age or brand to help you avoid the unexpected expense of appliance repairs. Your covered appliances will be repaired so you can get your life back on track without the hassle of finding a reliable repairman.
For nearly two decades, HomeServe has been partnering with leading utilities and municipalities – now numbering over 1,100 – to make optional service plans available to their customers, members, and residents. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies.
Important coverage information
Benefit Details: There is a $25 fee per service call. We will arrange and pay for the repair of the below listed parts and components of one (1) of each of the following residential appliances (“Appliance(s)”), for which You have sole responsibility, that are located inside Your Residence, and that fail to perform their fundamental operation(s) in normal service due to normal wear and tear: Clothes Washer: Front loading clothes washers: door locks; door latches; door strikes. Top loading clothes washers: actuators; agitators; agitator dogs; agitator drive blocks; control magnets; lid switches; motor couplings; spin drive blocks; tub cover assemblies. General parts: belts; capacitors; drain hoses; drain pumps; fill hoses; fuses; inlet water valves; internal hoses; motors; pulleys; pump assemblies; pump gaskets; pump motors; relays; temperature selector switches; timers; timer knobs; transformers; water level pressure switches and tubes; control boards (once per life of Appliance); touch pads (once per life of Appliance). Clothes Dryer: Electric clothes dryers: heater elements; heater element switches; motor start switches. Gas clothes dryers: all burners; coil kits; flame sensors; gas valves (once per life of Appliance); igniters; pilot burners; regulators; thermocouples. General parts: belts; blower wheels; door catches; gaskets; switches; drum felts; glides; bearings; rollers; fuses; limit controls; lint filters; motors; pulleys; selector switches; start switches; terminal blocks; thermostats; timers; timer knobs; control boards (once per life of Appliance); touch pads (once per life of Appliance). Range: one (1) oven and one (1) cooktop. Electric ranges: bake/broil relays; heater elements; heater element switches; surface element receptacles; transformers. Gas ranges: all burners; gas valves (once per life of Appliance); igniters; igniter switches; pilots; regulators; spark modules; thermocouples. General parts: door springs; electronic range controls (ERC) (once per life of Appliance); fuses; gaskets; oven sensors; relay boards; seals; selector switches; thermostats; touch pad membranes (once per life of Appliance). Refrigerator: Air flow systems; capacitors; condenser fans; condenser fan blades and motors; control boards (once per life of Appliance); defrost heaters; defrost thermostats; defrost timers; door switches; drain heaters; evaporator fans; evaporator fan blades and motors; external overloads; fan switches; light switches; thermostats. In addition, we will drain blockages. Refrigerator Ice Maker: Shut-off arms, water inlet valves, optic boards, receiver parts. In addition, we will replace the refrigerator ice maker once per life of your refrigerator. Dishwasher: Belts; bimetal triggers; control boards (once per life of Appliance); door baffles; gaskets; door latches; door springs; door switches; drain valves; electrical controls; switches; fan controls; fan motors; fill valves; fuses; heating elements; limit controls; pulleys; pump/motor assemblies (once per life of Appliance); relays; soap dispensers; spray arms; spray arm supports; thermostats; timers (once per life of Appliance); touch pads (once per life of Appliance); tub seals; water level switches.
Not Covered: We will not be responsible for any of the following: Damages, losses and expenses, whether from negligence or otherwise, caused by you or any person or entity other than us or HomeServe or unusual circumstances, meaning a natural disaster, act of God (such as fires, explosions, earthquakes, drought, tidal waves and floods), war, riots, hostilities, strikes or work slowdowns or acts or threats of terrorism. Excluded damages which include, for example, damages necessary to reasonably access the repair area. Your rights and remedies may vary depending on the state where your residence is located. Any correction, upgrade, inspection, or preventive maintenance of your existing appliance, not directly related to the necessary repair, in order to meet any code, law, regulation, or ordinance. Appliances or appliance components that are not installed, maintained or used according to manufacturer specifications or applicable code. Repair or replacement if the failure is caused by abuse, theft, vandalism, accident, freezing, power surges, or electric, gas, or water outages. Failure of appliances otherwise covered by a manufacturer’s warranty. Any repair when the cost of parts and labor would be more than the value of the appliance in its condition at the time of the service call. Appliance installation or disconnection, not directly related to the necessary repair. Assessing, remediating, or abating mold or notifying you of any mold that may be present in your residence. Repair or of any part of your appliances that is not expressly stated to be covered in “What’s Covered”.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period. There is a $25 fee per service call.
Cancellation: Cancel any time by calling HomeServe at 1-833-500-2623. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill.
Frequently asked questions
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Dominion Energy, Inc. and offers this optional service plan as an authorized representative of the service contract provider, National Home Repair Warranty, Inc., 59 Maiden Lane, 43rd Floor, New York, NY 10038.. Your choice of whether to purchase this plan will not affect the price, availability or terms of service from Dominion Energy North Carolina. Dominion Energy North Carolina and HomeServe entered into an agreement to introduce these plans to Dominion Energy North Carolina’s customers.
Appliance Repair - Clothes Washer, Clothes Dryer, Kitchen Refrigerator, Refrigerator Ice Maker, Range and Dishwasher for only $12.95/mo.