30 Day Money Back Guarantee
-
Benefits
- $1,500 annual benefit amount
- Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
-
Why You Should Get a Plan
Repairing a leaking wax seal, replacing a burst interior water pipe, clearing blocked drains, and repairing a leaking supply pipe to a hot water heater can cost an average of $973‡.
Interior plumbing problems can cause:
- blocked or slow shower or sink drains
- burst pipes behind your walls or ceilings
- leaking supply pipe to your water heater
This illustration shows repairs that are performed on these lines and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of January 2023. No charge for covered repairs up to your service call benefit amount.
-
What's Covered
- Repair/replace burst interior water pipe
- Unblocking an overflowing toilet or sink due to clogged drains
- Leaking wax seal
- Blocked drain
-
Overview
Coverage makes dealing with covered repairs easy. You simply call the 24/7 hotline to schedule a repair and we'll send a qualified contractor to handle the problem, plus we take care of the repair bill up to the covered benefit amount.
A repair plan from HomeServe lets you rest easy when an unexpected home emergency happens, helping you get your affected system back up and running, with no out-of-pocket expense to you for covered repairs. Repairs are guaranteed for one year, giving you long-lasting peace of mind.
Important coverage information
Eligibility: An owner of a residential single structure that is individually metered and not intended to be moved may be eligible for coverage. You are not eligible if your property is used for commercial purposes; you know of any current problems with your interior plumbing and drainage lines before enrollment; or your entire interior plumbing and drainage line is shared with a 3rd party or covered by a homeowners’ association or the like. In IA, properties with more than 4 dwelling units are not eligible.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the interior plumbing and drainage lines for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence.
Not covered: Non-conforming drain lines, appliances, fittings, fixtures, pressure reducing valves, backflow prevention devices, fire suppression and other sprinkler systems, irrigation systems, distribution piping such as for radiators and heating systems, condensate drain lines for cooling systems, hose bibs or frost-proof faucets, pumps or grinders; frozen pipes; caulking or damage resulting from caulk deterioration; excavation or removal of concrete; water filters, shower valves; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the interior plumbing and drainage lines for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence.
Not covered: Non-conforming drain lines, appliances, fittings, fixtures, pressure reducing valves, backflow prevention devices, fire suppression and other sprinkler systems, irrigation systems, distribution piping such as for radiators and heating systems, condensate drain lines for cooling systems, hose bibs or frost-proof faucets, pumps or grinders; frozen pipes; caulking or damage resulting from caulk deterioration; excavation or removal of concrete; water filters, shower valves; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill.
Frequently asked questions
What's covered?
Coverage provides, up to the applicable benefit limit, to repair or replace the interior plumbing and drainage lines for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence.
What's not covered?
Non-conforming drain lines, appliances, fittings, fixtures, pressure reducing valves, backflow prevention devices, fire suppression and other sprinkler systems, irrigation systems, distribution piping such as for radiators and heating systems, condensate drain lines for cooling systems, hose bibs or frost-proof faucets, pumps or grinders; frozen pipes; caulking or damage resulting from caulk deterioration; excavation or removal of concrete; water filters, shower valves; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
When can I make a service call?
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Dominion Energy, Inc. and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty Inc., 175 West Jackson Blvd., 8th Floor, Chicago, IL 60604.. Your choice of whether to purchase this plan will not affect the price, availability or terms of service from Dominion Energy North Carolina. Dominion Energy North Carolina and HomeServe entered into an agreement to introduce these plans to Dominion Energy North Carolina’s customers.
In-Home Plumbing Repair Plan for only $5.95/mo.