Water Heater Repair And Replacement Plan (Gas/Electric Only)

Eligibility: An owner of a residential single structure, or a unit within a structure, that is not intended to be moved may be eligible for coverage. This includes single family homes (inclusive of manufactured housing), townhomes and apartments. An owner of a single residential structure that includes multiple units may also be eligible. If you own a multifamily residence, you must provide the specific unit mailing address for each service agreement you purchase. Recreational vehicles and properties used for commercial purposes are not eligible. Your property is not eligible if you are aware of any pre-existing conditions, defects or deficiencies with your water heater prior to enrollment, or if you have a commercial-grade, larger than 100 gallon, tankless, solar, geothermal, oil, hanging or combination home heating/domestic hot water unit. If your entire water heater is shared with any third party or covered by a homeowners’, condominium or like association, or is not installed according to manufacturer specifications, then you are not eligible. If your home has multiple water heaters, you must purchase a service agreement for every individual water heater.
Benefit Details: Coverage provides, up to the benefit amount, for the covered cost to repair or replace an electric, natural gas or propane water heater, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. If your water heater is deemed beyond repair, you can apply the balance of your benefit amount to a unit most similar in capacity and/or functionality.
Not Covered: Exhaust venting, jacket and interior doors, expansion tanks, supply and delivery water piping other than flexible, and electrical service wiring; damage from restricted lines or as a result of water pressure in excess of 80 P.S.I.; costs associated with making space suitable for installation when the replacement unit does not fit in the existing space; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will get a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. For E-Z Pay, credit card or debit card customers, unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.