Exterior Line Coverage Rail
$7.42/mo.
$8.25/mo.
Save 10% off
30 Day Money Back Guarantee
Why choose this plan:
- Unlimited annual benefit amount
- Drain Cleaning: Multiple service calls up to annual benefit
- Grinder Pump: Multiple service calls up to annual benefit
- Exterior Sewer/Septic Line: Multiple service calls up to annual benefit
- Exterior Water Service Line: Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
What's covered
- Blocked, leaking, frozen or low pressure system pipe
- Stop boxes
- Shut-off valves
- Pressure reducing valves
- Backflow prevention devices
- Blocked, leaking, frozen or low pressure system pipe
- Grinder pumps
Repair or replacement of an exterior water line or sewer/septic line can cost thousands of dollars.‡
If your water service or sewer/septic line fails, it can cause:
- low water pressure
- water leaks or sewage in your basement
- water leaks or sewage in your yard
As a homeowner, you may be responsible for the exterior water or sewer/septic line on your property, and you may have to arrange and pay for any necessary repairs. This illustration shows the repairs that are performed on these lines and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of January 2023. No charge for covered repairs up to your service call benefit amount.
Overview
A plan from HomeServe offers homeowners relief from the high cost of repairing their exterior water and sewer lines when a breakdown occurs. Simply call the 24/7 emergency hotline to schedule a covered repair and we'll send help your way. Plus, you rest easy knowing your work is guaranteed for one year.
Get professional repair help you can rely on with a plan from HomeServe. All covered repairs are guaranteed for one year, giving you long-lasting peace of mind.
Important coverage information
Eligible
- To be eligible, you must own both the residential single structure and the land it is located on
Not Eligible
- If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your system(s) before enrollment; your entire system(s) is shared with a 3rd party or covered by a homeowners' association or the like; or your exterior sewer/septic line previously had roots removed or failed a smoke or dye test, camera inspection or any other proactive test without resolution
Exclusions
- Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances and the following product-specific exclusions: Exterior Water Service Line: Branch lines, any tanks or appliances. Additional exclusions apply. Exterior Sewer/Septic Line: Non-conforming drain lines, septic/collection tanks, leaching fields, branch lines. Additional exclusions apply.
Eligibility: To be eligible, you must own both the residential single structure and the land it is located on. You are not eligible if your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your system(s) before enrollment; your entire system(s) is shared with a 3rd party or covered by a homeowners' association or the like; or your exterior sewer/septic line previously had roots removed or failed a smoke or dye test, camera inspection or any other proactive test without resolution. In IA, properties with more than 4 dwelling units are not eligible.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the following that have experienced an operational failure, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence. Exterior Water Service Line: The water line from your utility's responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home. Repair or replacement of non-functioning stop boxes, shut-off valves, pressure reducing valves and backflow prevention devices is also covered. Exterior Sewer/Septic Line: The sewer line from the external wall of your home up to your utility's responsibility, or septic line from the external wall of your home up to the point of connection to the septic tank on your property, including branch drains from the point they exit the home to the point they re-enter the home. Repair or replacement of non-functioning grinder pumps and backflow prevention devices is also included.
Not Covered: Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances and the following product-specific exclusions: Exterior Water Service Line: Branch lines, any tanks or appliances. Additional exclusions apply. Exterior Sewer/Septic Line: Non-conforming drain lines, septic/collection tanks, leaching fields, branch lines. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the following that have experienced an operational failure, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence. Exterior Water Service Line: The water line from your utility's responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home. Repair or replacement of non-functioning stop boxes, shut-off valves, pressure reducing valves and backflow prevention devices is also covered. Exterior Sewer/Septic Line: The sewer line from the external wall of your home up to your utility's responsibility, or septic line from the external wall of your home up to the point of connection to the septic tank on your property, including branch drains from the point they exit the home to the point they re-enter the home. Repair or replacement of non-functioning grinder pumps and backflow prevention devices is also included.
Not Covered: Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances and the following product-specific exclusions: Exterior Water Service Line: Branch lines, any tanks or appliances. Additional exclusions apply. Exterior Sewer/Septic Line: Non-conforming drain lines, septic/collection tanks, leaching fields, branch lines. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
What should I know about Exterior Line Coverage?
What's covered: Coverage provides, up to the applicable benefit limit, to repair or replace the following that have experienced an operational failure, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence. Exterior Water Service Line: The water line from your utility's responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home. Repair or replacement of non-functioning stop boxes, shut-off valves, pressure reducing valves and backflow prevention devices is also covered. Exterior Sewer/Septic Line: The sewer line from the external wall of your home up to your utility's responsibility, or septic line from the external wall of your home up to the point of connection to the septic tank on your property, including branch drains from the point they exit the home to the point they re-enter the home. Repair or replacement of non-functioning grinder pumps and backflow prevention devices is also included. Not covered: Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances and the following product-specific exclusions: Exterior Water Service Line: Branch lines, any tanks or appliances. Additional exclusions apply. Exterior Sewer/Septic Line: Non-conforming drain lines, septic/collection tanks, leaching fields, branch lines. Additional exclusions apply.
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Charlotte Water and offers this optional service plan as an authorized representative of the service contract provider, CNA Warranty Services, Inc., 151 N Franklin St., Chicago, IL 60606. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Charlotte Water. Charlotte Water and HomeServe entered into an agreement to introduce these plans to Charlotte Water's customers.
Exterior Line Coverage for only $7.42/mo.