30 Day Money Back Guarantee
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Why You Should Get a Plan
Replacing a water service line costs an average of $2,832‡.
If your water service line fails, it can cause:
- a visible water leak in your yard
- low water pressure
- water leaks in your basement
As a homeowner, you may be responsible for the water service line on your property, and you may have to arrange and pay for any necessary repairs. This illustration shows repairs that are performed on this line and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of January 2023. No charge for covered repairs up to your service call benefit amount.
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What's Covered
- Unblocking
- Locating the leak
- Pipe replacement or repair
- Non-functioning stop boxes
- Shut-off valves
- Non- functioning pressure reducing valves
- Backflow prevention devices
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Benefits
- $12,000 annual benefit amount
- Multiple service calls up to annual benefit
- One-year guarantee on all covered repairs
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Overview
Water line breakdowns can disrupt your daily life, but a plan from HomeServe can help get your broken line fixed promptly by a local, trusted professional. Simply call the 24/7 emergency hotline to schedule a covered repair and we'll send help your way. Plus, you rest easy knowing your work is guaranteed for one year.
A repair plan from HomeServe gives you peace of mind when an unexpected water line emergency happens, helping to restore your home's fresh water supply, with no out-of-pocket expense to you for covered repairs up to the benefit amount. Protection covers all types of pipes, regardless of age or material.
Important coverage information
Eligibility: This description of coverage, exclusions and conditions is not the actual contract; the actual contract will be sent to you within approximately 10 business days after we receive your Form. To be eligible, you must own both the residential single structure and the land it is located on. You are not eligible if your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your exterior water service line before enrollment; or your entire exterior water service line is shared with a 3rd party or covered by a homeowners' association or the like. In IA, properties with more than 4 dwelling units are not eligible.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace an exterior water service line that has experienced an operational failure, for which you have sole responsibility, from your utility's responsibility or external wall of your well casing to the external wall of your home that is damaged due to normal wear and tear, not accident or negligence. Repair or replacement of non-functioning stop boxes, shut-off valves, pressure reducing valves and backflow prevention devices is also covered.
Not Covered: Branch lines, frozen lines, any tanks or appliances, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your coverage starts the day your form is processed, and you can make a service call immediately.
Cancellation: Cancel any time by calling HomeServe. You may cancel within 30 days of your start date for a full refund less any claims paid (where applicable); cancellations after the first 30 days will result in a pro-rata refund less any claims paid (where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace an exterior water service line that has experienced an operational failure, for which you have sole responsibility, from your utility's responsibility or external wall of your well casing to the external wall of your home that is damaged due to normal wear and tear, not accident or negligence. Repair or replacement of non-functioning stop boxes, shut-off valves, pressure reducing valves and backflow prevention devices is also covered.
Not Covered: Branch lines, frozen lines, any tanks or appliances, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your coverage starts the day your form is processed, and you can make a service call immediately.
Cancellation: Cancel any time by calling HomeServe. You may cancel within 30 days of your start date for a full refund less any claims paid (where applicable); cancellations after the first 30 days will result in a pro-rata refund less any claims paid (where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill.
Frequently asked questions
What should I know about Exterior Water Service Line Coverage?
What's covered: Coverage provides, up to the applicable benefit limit, to repair or replace an exterior water service line that has experienced an operational failure, for which you have sole responsibility, from your utility's responsibility or external wall of your well casing to the external wall of your home that is damaged due to normal wear and tear, not accident or negligence. Repair or replacement of non-functioning stop boxes, shut-off valves, pressure reducing valves and backflow prevention devices is also covered. Not covered: Branch lines, frozen lines, any tanks or appliances, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
HomeServe NA Insurance Services (“HomeServe”), also known as Home Emergency Insurance Solutions, California License #0F79326, with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from California Water Service and offers and administers this optional home protection plan as an authorized representative of AMT Home Protection Company, 800 Superior Avenue, Cleveland, Ohio 44114, the protection plan issuer. Your choice of whether to purchase this plan will not affect the price, availability or terms of service from California Water Service. California Water Service and HomeServe entered into an agreement to introduce these plans to California Water Service customers.
Exterior Water Service Line Coverage for only $6.99/mo.