30 Day Money Back Guarantee
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Why You Should Get a Plan
Repair or replacement of an exterior water line or sewer/septic line can cost $1,300-$5,100.*
If your water service or sewer/septic line fails, it can cause:
- low water pressure
*National average repair costs within the HomeServe network as of June 2020.
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What's Covered
- Locating the blockage or collapse
- Excavation to expose pipe
- Pipe replacement or repair
- Repair or replacement of seals and joints
- Unblocking
- Fitting external valves
- Fusing
- Welding
- Pipe cutting
- Backfilling of areas disturbed by repairs
- Locating the leak
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Benefits
- Unlimited annual benefit amount
- Exterior Sewer/Septic Line: Multiple service calls up to annual benefit
- Exterior Water Service Line: Unlimited service calls (Unlimited per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
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Overview
A plan from HomeServe offers homeowners relief from the high cost of repairing their exterior water and sewer lines when a breakdown occurs. Simply call the 24/7 emergency hotline to schedule a covered repair and we'll send help your way. Plus, you rest easy knowing your work is guaranteed for one year.
Get professional repair help you can rely on with a plan from HomeServe. All covered repairs are guaranteed for one year, giving you long-lasting peace of mind.
Important coverage information
Eligible
- An owner of both a residential home permanently secured to the ground and the land it is located on
Not Eligible
- If you are aware of any pre-existing conditions, defects or deficiencies with your systems prior to enrollment
- Recreational vehicles or homes on wheels and properties used for commercial purposes
Exclusions
- Branch lines; septic/collection tanks; leaching fields; grinder pumps; non-conforming drain lines; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Eligibility: An owner of both a residential single structure permanently secured to the ground and the land it is located on may be eligible for coverage. You are not eligible if your property is used for commercial purposes; you know of any current problems with your systems before enrollment; your entire system is shared with a 3rd party or covered by a homeowners' association or the like; or your exterior sewer/septic line previously had roots removed.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the following, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence. Exterior Water Service Line: The line from your utility's responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home. Exterior Sewer/Septic Line: The sewer line from the external wall of your home up to your property boundary, or septic line from the external wall of your home up to the point of connection to the septic tank on your property.
Not covered: Branch lines; septic/collection tanks; leaching fields; grinder pumps; non-conforming drain lines; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the following, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence. Exterior Water Service Line: The line from your utility's responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home. Exterior Sewer/Septic Line: The sewer line from the external wall of your home up to your property boundary, or septic line from the external wall of your home up to the point of connection to the septic tank on your property.
Not covered: Branch lines; septic/collection tanks; leaching fields; grinder pumps; non-conforming drain lines; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
When can I make a service call?
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
What should I know about the Exterior Water Service Line coverage?
What's covered: The line from your utility's responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home. Not Covered: Branch lines; septic/collection tanks; leaching fields; grinder pumps; non-conforming drain lines; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
What should I know about the Exterior Sewer/Septic Line coverage?
What's covered: The sewer line from the external wall of your home up to your property boundary, or septic line from the external wall of your home up to the point of connection to the septic tank on your property. Not Covered: Branch lines; septic/collection tanks; leaching fields; grinder pumps; non-conforming drain lines; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
HomeServe USA Repair Management Corp. ("HomeServe"), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Beaufort-Jasper Water & Sewer Authority and offers this optional service plan as an authorized representative of the contract issuer, National Home Repair Warranty, Inc., 59 Maiden Lane, 43rd Floor, New York, NY 10038. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Beaufort-Jasper Water & Sewer Authority. Beaufort-Jasper Water & Sewer Authority and HomeServe entered into an agreement to introduce these plans to Beaufort-Jasper Water & Sewer Authority customers.
Complete Exterior Service Line Coverage for only $12.98/mo.