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30 Day Money Back Guarantee
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Why Choose this Plan
Repairing a leaking wax seal, replacing a burst interior water pipe, clearing blocked drains, and repairing a leaking supply pipe to a hot water heater can cost an average of $973‡.
Interior plumbing problems can cause:
- blocked or slow shower or sink drains
- burst pipes behind your walls or ceilings
- leaking supply pipe to your water heater
This illustration shows repairs that are performed on these lines and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of January 2023. No charge for covered repairs up to your service call benefit amount.
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What’s Covered
- Leaking supply pipe to hot water heater
- Leaking wax seal
- Blocked drain
- Unblocking an overflowing toilet or sink due to clogged drains
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Overview
Your home has a complex network of plumbing and drainage pipes, valves and drains. There are multiple places where you can experience a problem. Get protection help against expensive repairs to your interior drainage and exterior sewer/septic lines with a repair plan called In-Home Plumbing Repair.
Get protection help from high cost of repairs to your interior plumbing and exterior sewer/septic lines with a home service plan. Repairs are expertly carried out by qualified technicians. -
Benefits
- $1,500 annual benefit amount
- Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Important coverage information
Eligible
- An owner of a residential single structure, or a unit within a structure, that is not intended to be moved
Not Eligible
- If your property is used for commercial purposes; you know of any current problems with your interior plumbing and drainage lines before enrollment; or your entire interior plumbing and drainage line is shared with a 3rd party or covered by a homeowners’ association or the like
Exclusions
- Non-conforming drain lines; appliances, fittings and fixtures; pressure reducing valves; backflow prevention devices; fire suppression and other sprinkler systems, irrigation systems, distribution piping such as for radiators and heating systems, condensate drain lines for cooling systems; pumps or grinders; frozen pipes; non-standard internal parts for faucets and toilets; caulking or damages resulting from caulk deterioration; repairs that require the excavation or removal of concrete; repair or replacement of water filters or shower valves; complete replacement of faucets or toilets; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the interior plumbing and drainage lines and leaking or dripping faucet and toilet internal parts (that do not require replacing the faucet or toilet) for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence. Clearing interior drainage lines that do not require the removal of concrete slabs is also covered. There is a $25 fee per service call.
Not Covered: Non-conforming drain lines; appliances, fittings and fixtures; pressure reducing valves; backflow prevention devices; fire suppression and other sprinkler systems, irrigation systems, distribution piping such as for radiators and heating systems, condensate drain lines for cooling systems; pumps or grinders; frozen pipes; non-standard internal parts for faucets and toilets; caulking or damages resulting from caulk deterioration; repairs that require the excavation or removal of concrete; repair or replacement of water filters or shower valves; complete replacement of faucets or toilets; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
HomeServe USA Repair Management Corp. ("HomeServe"), with corporate offices located at 7134 Lee Highway, Chattanooga, TN 37421, is an independent company separate from Duquesne Light Company. Duquesne Light Company is not responsible for the service plans offered by HomeServe and its affiliates. HomeServe offers this optional service plan as an authorized representative of the service contract provider, North American Warranty Inc., 175 West Jackson Blvd., 8th Floor, Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Duquesne Light Company.
In-Home Plumbing Repair Program for only $7.95/mo.