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30 Day Money Back Guarantee
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Why Choose this Plan
Replace section of natural gas supply line costs an average of $265.*
Repairing a leaking wax seal, replacing a burst interior water pipe, clearing blocked drains, and repairing a leaking supply pipe to a hot water heater can cost an average of $973‡.
- rotten egg odor smell inside or outside your home
- inefficient or non-working heating and hot water system
- issues with gas appliances
*National average repair costs within the HomeServe network as of June 2020.
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What’s Covered
- Replace section of natural gas supply line
- Repair/replace gas safety shutoff valve
- Repair section of pipe to your furnace
- Pressure regulating valve
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Overview
If you use natural gas to heat your home or run appliances, you know how important it is to keep things in good working order. In the event of a breakdown, this plan can save you a significant amount of money gas line repair may cost you hundreds of dollars.
It can also save you the time of finding a contractor, which can be difficult in the best of times. Having this plan also helps eliminate worry, as you can be sure of a professional job completed by local, licensed and insured contractors. -
Benefits
- Unlimited annual benefit amount
- Unlimited service calls ($1,000 per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Important coverage information
Eligible
- An owner of a residential single structure that is not intended to be moved
Not Eligible
- If you are aware of any pre-existing conditions, defects or deficiencies with your gas line prior to enrollment. If your entire gas line is shared with any third party or covered by a homeowners’, condominium or like association, is not installed according to code or manufacturer specifications, or is not connected to a natural gas utility. Propane gas lines are not eligible.
Exclusions
- Gas lines integral to an appliance; relocation of a gas meter inside to outside; gas lines to detached secondary buildings; movement or replacement of the meter, unless required by local code and necessary to complete a repair; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Benefit Details: Coverage provides, up to the benefit amount, for the covered cost to repair the leaking or broken gas line, for which you have sole responsibility, inside your home, but after your meter if applicable, up to and including the shut-off valves of each appliance inside your home, including any non-functioning fittings and flex connectors, that is damaged due to normal wear and tear, not accident or negligence. The affected area will be leak tested after a covered repair is made.
Not Covered: Gas lines integral to an appliance; relocation of a gas meter inside to outside; gas lines to detached secondary buildings; movement or replacement of the meter, unless required by local code and necessary to complete a repair; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: our plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will get a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill.
Frequently asked questions
HomeServe USA Repair Management Corp. ("HomeServe"), with corporate offices located at 7134 Lee Highway, Chattanooga, TN 37421, is an independent company separate from Duquesne Light Company. Duquesne Light Company is not responsible for the service plans offered by HomeServe and its affiliates. HomeServe offers this optional service plan as an authorized representative of the service contract provider, North American Warranty Inc., 175 West Jackson Blvd., 8th Floor, Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Duquesne Light Company.
In-Home Gas Line Repair Program for only $2.99/mo.