30 Day Money Back Guarantee
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Why You Should Get a Plan
Most ductless mini-split components cost hundred of dollars to replace‡.
How a ductless mini-split system failure can affect your home:
- a bad condenser can cause the fan to blow but not cool
- blower motor failure can mean the system won't supply enough heat
As a homeowner, you may be responsible for the ductless mini-split system in your home, and you will have to arrange and pay for any necessary repairs. ‡ National average repair costs as of January 2023. No charge for covered repairs up to your service call benefit amount.
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What's Covered
- Circuit boards
- Condenser fan blades
- External crankcase heaters
- Defrost controls
- Electric circuits
- Elements
- Heating coils
- Blower bearings
- Capacitor
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Benefits
- Unlimited annual benefit amount
- Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
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Overview
For nearly two decades, HomeServe has been partnering with leading utilities and municipalities – now numbering over 1,100 – to make optional service plans available to their customers, members, and residents. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of water heater, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services.
Important coverage information
Eligibility: To be eligible, you must own the residential single structure or a unit within a structure. You are not eligible if your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your system before enrollment; your entire system is shared with a 3rd party or covered by a homeowners’ association or the like; your system is not installed according to manufacturer specifications, exceeds 200,000 BTU or is a window unit. In IA, properties with more than 4 dwelling units are not eligible.
Benefit Details: Coverage provides for repair of the broken or failed mini-split system that has experienced an operational failure, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. Coverage provides for repairs or replacement of parts only. Your system will not be replaced.
Not Covered: Indoor coils, outdoor coils, compressors, TXV’s, filters/dryers, service valves, non-standard thermostats, thermostat wiring, more than 1 condenser and 1 head/air handler, gas logs, wifi thermostats, fireplaces and other space heating, heat recovery, extraction or window air conditioners, mixing valves, expansion tanks, water coils, air vents, attic pans and/or damage due to broken condensate lines, more than 2 circulators and 2 standard thermostats, piping to and from boilers, refrigerant conversions, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the date your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid provided, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Benefit Details: Coverage provides for repair of the broken or failed mini-split system that has experienced an operational failure, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. Coverage provides for repairs or replacement of parts only. Your system will not be replaced.
Not Covered: Indoor coils, outdoor coils, compressors, TXV’s, filters/dryers, service valves, non-standard thermostats, thermostat wiring, more than 1 condenser and 1 head/air handler, gas logs, wifi thermostats, fireplaces and other space heating, heat recovery, extraction or window air conditioners, mixing valves, expansion tanks, water coils, air vents, attic pans and/or damage due to broken condensate lines, more than 2 circulators and 2 standard thermostats, piping to and from boilers, refrigerant conversions, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the date your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid provided, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
What's covered?
Coverage provides for repair of 1 of each of the following broken or failed system(s) that have experienced an operational failure, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. Coverage provides for repairs or replacement of parts only. Your system(s) will not be replaced. Interior Gas Fuel Line: The interior gas fuel line. Heat Pump/Cooling System: The electric central heat pump/cooling system. Heating System: The natural gas, propane, central forced air or circulating hot water central heating system. Standard Water Heater: The electric, natural gas or propane tank-based water heater. Tune-ups & Maintenances: (1 combination heat pump/cooling system and heating system per year): Systems must be performing their fundamental operation(s) in normal service, and services must be performed between April 1st and September 30th.
What's not covered?
Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances, gas logs, wifi thermostats, fireplaces and other space heating, heat recovery, extraction or window air conditioners, mixing valves, expansion tanks, water coils, air vents, attic pans and/or damage due to broken condensate lines, more than 2 circulators and 2 standard thermostats, piping to and from boilers, or refrigerant conversions. Interior Gas Fuel Line: Buried piping, bonding. Heat Pump/Cooling System: Indoor coils, outdoor coils, compressors, TXV’s, filters/dryers, service valves and non-standard thermostats and thermostat wiring. Heating System: Air ducts, registers, air filters, zoning components and electronics, electronic air cleaners, flue venting, humidifiers, non-standard thermostats, thermostat wiring, air balancing, chimney maintenance or repairs, heating jacket, asbestos or other insulation, heat exchangers, leaking boilers, boiler distribution piping, radiators. Failure of the following parts may require a draindown: auto-fill valves, circulators, manual or relief valves. Standard Water Heater: The electric, natural gas or propane tank-based water heater. Not covered: Restricted lines or water pressure over 80 P.S.I. Additional exclusions apply.
When can I make a service call?
Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid or tune-ups provided, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid or tune-ups provided, where applicable).
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from UGI Utilities, Inc. and UGI Penn Services and offers this optional service plan as an authorized representative of the contract issuer, National Home Repair Warranty, Inc., 59 Maiden Lane, 43rd Floor, New York, NY 10038. Certain names/trademarks owned by UGI Utilities, Inc. are used with permission. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from your utility, UGI Utilities, Inc. UGI Penn Services and HomeServe entered into an agreement to introduce these plans to UGI Utilities, Inc. and UGI Penn Services customers.
Mini-Split System Coverage for only $15.75/mo.