Total Comfort Plus (Tankless Water Heater)

Eligibility: To be eligible, you must own the residential single structure or a unit within a structure. You are not eligible if your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your system(s) before enrollment; your entire system(s) is shared with a 3rd party or covered by a homeowners' association or the like; you have a heat pump water heater; your system(s) are not installed according to manufacturer specifications; your heating system is fueled by oil; your cooling system exceeds five-ton capacity; your heat pump, heating system or water heater exceeds 200,000 BTU; or your heat pump/cooling system is a window unit. Ineligibility for one system does not render you ineligible for the remaining coverage. In IA, properties with more than 4 dwelling units are not eligible.
Benefit Details: Coverage provides for repair of 1 of each of the following broken or failed system(s) that have experienced an operational failure, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. Coverage provides for repairs or replacement of parts only. Your system(s) will not be replaced. Interior Gas Fuel Line: The interior gas fuel line. Heat Pump/Cooling System: The electric central heat pump/cooling system. Heating System: The natural gas, propane, central forced air or circulating hot water central heating system. Tankless Water Heater: The electric, natural gas or propane tankless water heater. Tune-ups & Maintenances: (1 combination heat pump/cooling system and heating system per year). Cleaning & Flush: (1 tankless water heater per year) Systems must be performing their fundamental operation(s) in normal service, and services must be performed between April 1st and September 30th.
Not Covered: Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances, gas logs, wifi thermostats, fireplaces and other space heating, heat recovery, extraction or window air conditioners, mixing valves, expansion tanks, water coils, air vents, attic pans and/or damage due to broken condensate lines, more than 2 circulators and 2 standard thermostats, piping to and from boilers, or refrigerant conversions. Additional exclusions apply. Interior Gas Fuel Line: Buried piping, bonding. Heat Pump/Cooling System: Indoor coils, outdoor coils, compressors, TXV's, filters/dryers, service valves and non-standard thermostats and thermostat wiring. Heating System: Air ducts, registers, air filters, zoning components and electronics, electronic air cleaners, flue venting, humidifiers, non-standard thermostats, thermostat wiring, air balancing, chimney maintenance or repairs, heating jacket, asbestos or other insulation, heat exchangers, leaking boilers, boiler distribution piping, radiators. Failure of the following parts may require a draindown: auto-fill valves, circulators, manual or relief valves. Tankless Water Heater: Restricted lines or water pressure over 80 P.S.I. and damage/loss of performance as a result of poor water quality. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the date your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid or tune-ups, cleaning and flushes provided, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid or tune-ups, cleaning and flushes provided, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.