30 Day Money Back Guarantee
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Why You Should Get a Plan
Replacing a 40 gallon water heater can cost an average of $1,400‡.
Problems with your hot water heater can cause:
- hot water to run out too quickly
- no hot water for showering or washing
- noise and odor due to sediment build-up
As a homeowner, you may be responsible for the water heater in your home, and you may have to arrange and pay for any necessary repairs. Below are some examples of covered water heater components. ‡National average repair costs as of January 2023. No charge for covered repairs up to your service call benefit amount.
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What's Covered
- Electronic ignitions
- Energy cutoff
- Factory wiring
- Pilot burners
- Heating elements
- Main valves
- Pressure regulators and switches
- Vent connectors
- Burners
- Aquastats
- Draft hoods
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Benefits
- Unlimited annual benefit amount
- HVAC Network Access: Multiple service calls up to annual benefit
- Gas/Electric Water Heater Only: Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- 90-day wait applies for water heater replacement
- One-year guarantee on all covered repairs
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Overview
A water heater plan from HomeServe helps you navigate the repair process. Simply call the 24/7 hotline to schedule a repair. We'll send a qualified contractor to perform the repair and we'll foot the covered repair bill up to the benefit amount.
Water heater breakdowns can be stressful. A plan from HomeServe helps take the worry out of unexpected water heater issues with repairs guaranteed for one year, providing additional peace of mind. And if your system is unrepairable, the balance of your annual benefit amount can be applied towards a like-for-like replacement.
Important coverage information
Eligibility: To be eligible, you must own the residential single structure or a unit within a structure. You are not eligible if your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your water heater before enrollment; your water heater is shared with a 3rd party or covered by a homeowners’ association or the like; your water heater is not installed according to manufacturer specifications; you have a heat pump water heater; or your water heater exceeds 200,000 BTU. In IA, properties with more than 4 dwelling units are not eligible.
Benefit Details: Coverage provides for repair of the broken or failed electric, natural gas or propane tank-based water heater that has experienced an operational failure, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. Coverage provides for repairs or replacement of parts only. Your water heater will not be replaced.
Not Covered: Restricted lines or water pressure over 80 P.S.I., gas logs, wifi thermostats, fireplaces and other space heating, heat recovery, extraction or window air conditioners, mixing valves, expansion tanks, water coils, air vents, attic pans and/or damage due to broken condensate lines, more than 2 circulators and 2 standard thermostats, piping to and from boilers, refrigerant conversions, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the date your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Benefit Details: Coverage provides for repair of the broken or failed electric, natural gas or propane tank-based water heater that has experienced an operational failure, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. Coverage provides for repairs or replacement of parts only. Your water heater will not be replaced.
Not Covered: Restricted lines or water pressure over 80 P.S.I., gas logs, wifi thermostats, fireplaces and other space heating, heat recovery, extraction or window air conditioners, mixing valves, expansion tanks, water coils, air vents, attic pans and/or damage due to broken condensate lines, more than 2 circulators and 2 standard thermostats, piping to and from boilers, refrigerant conversions, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the date your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
What's covered?
Coverage provides for repair of the broken or failed electric, natural gas or propane tank-based water heater that has experienced an operational failure, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. Coverage provides for repairs or replacement of parts only. Your water heater will not be replaced.
What will happen if we cannot repair Your Standard Water Heater?
If we determine that Your System cannot be repaired, or if parts are unavailable, obsolete, or being phased out, or we deem your System beyond repair, we will provide $50 towards the purchase and installation by Us of a comparable replacement System. We will not cover any change in fuel type.
What's not covered?
Restricted lines or water pressure over 80 P.S.I., gas logs, wifi thermostats, fireplaces and other space heating, heat recovery, extraction or window air conditioners, mixing valves, expansion tanks, water coils, air vents, attic pans and/or damage due to broken condensate lines, more than 2 circulators and 2 standard thermostats, piping to and from boilers, refrigerant conversions, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
When can I make a service call?
Your plan starts the date your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from UGI Utilities, Inc. and UGI Penn Services and offers this optional service plan as an authorized representative of the contract issuer, National Home Repair Warranty, Inc., 59 Maiden Lane, 43rd Floor, New York, NY 10038. Certain names/trademarks owned by UGI Utilities, Inc. are used with permission. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from your utility, UGI Utilities, Inc. UGI Penn Services and HomeServe entered into an agreement to introduce these plans to UGI Utilities, Inc. and UGI Penn Services customers.
Standard Water Heater Coverage for only $4.17/mo.