30 Day Money Back Guarantee
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Why You Should Get a Plan
Replacing Cooling system and standalone water heater repairs may cost thousands of dollars.‡
If your cooling system and standalone water heater fail, it can cause:
- Discolored or odd-tasting water
- Leaks
- Loss of heat or cool air in the home
- Loud or odd noises coming from your water heater
- Water that takes longer than normal to heat or doesn’t heat at all
As a homeowner, you may be responsible for the cooling system and standalone water heater in your house, and you may have to arrange and pay for any necessary repairs. ‡ National average repair costs as of January 2023. No charge for covered repairs up to your service call benefit amount.
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What's Covered
- Capacitors and circuit boards
- Defrost controls
- Electric circuits
- Relays, timers and trasnformers
- Standard thermostats
- Burners and burning tubing
- Dip tube, draft hoods and heating elements
- Pilot burners
- Cooling system annual cleaning and maintenance
- Fan motors
- Blower pulleys and wheels
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Benefits
- Cooling System Coverage: Multiple service calls up to annual benefit
- Cooling Tune Up: 1 service calls
- HVAC Network Access: Multiple service calls up to annual benefit
- Gas/Electric Water Heater Only: Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
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Overview
With a plan in place, you have access to a 24/7 hotline to schedule a repair. All covered repairs come with a one-year guarantee. You can always turn to HomeServe when a cooling system or water heater breakdown happens when you're covered with a plan.
For nearly two decades, HomeServe has been partnering with leading utilities and municipalities – now numbering over 1,100 – to make optional service plans available to their customers, members, and residents. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of water heater, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services.
Important coverage information
Eligibility: To be eligible, you must own the residential single structure or a unit within a structure. You are not eligible if your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your system(s) before enrollment; your entire system(s) is shared with a 3rd party or covered by a homeowners’ association or the like; you have a heat pump water heater; your system(s) are not installed according to manufacturer specifications; your cooling system exceeds five-ton capacity; or your water heater exceeds 200,000 BTU. Ineligibility for one system does not render you ineligible for the remaining coverage. In IA, properties with more than 4 dwelling units are not eligible.
Benefit Details: Coverage provides for repair of 1 of each of the following broken or failed system(s) that have experienced an operational failure, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. Coverage provides for repairs or replacement of parts only. Your system(s) will not be replaced. Cooling System: The electric central cooling system. Standard Water Heater: The electric, natural gas or propane tank-based water heater.
Not Covered: Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances, gas logs, wifi thermostats, fireplaces and other space heating, heat recovery, extraction or window air conditioners, mixing valves, expansion tanks, water coils, air vents, attic pans and/or damage due to broken condensate lines, more than 2 circulators and 2 standard thermostats, piping to and from boilers, or refrigerant conversions. Cooling System: Indoor coils, outdoor coils, compressors, TXV’s, filters/dryers, service valves and non-standard thermostats and thermostat wiring. Standard Water Heater: Restricted lines or water pressure over 80 P.S.I. Tune-ups & Maintenances (1 per year for cooling system): System must be performing its fundamental operation(s) in normal service, and services must be performed between April 1st and September 30th. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the date your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid or tune-ups provided, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid or tune-ups provided, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Benefit Details: Coverage provides for repair of 1 of each of the following broken or failed system(s) that have experienced an operational failure, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. Coverage provides for repairs or replacement of parts only. Your system(s) will not be replaced. Cooling System: The electric central cooling system. Standard Water Heater: The electric, natural gas or propane tank-based water heater.
Not Covered: Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances, gas logs, wifi thermostats, fireplaces and other space heating, heat recovery, extraction or window air conditioners, mixing valves, expansion tanks, water coils, air vents, attic pans and/or damage due to broken condensate lines, more than 2 circulators and 2 standard thermostats, piping to and from boilers, or refrigerant conversions. Cooling System: Indoor coils, outdoor coils, compressors, TXV’s, filters/dryers, service valves and non-standard thermostats and thermostat wiring. Standard Water Heater: Restricted lines or water pressure over 80 P.S.I. Tune-ups & Maintenances (1 per year for cooling system): System must be performing its fundamental operation(s) in normal service, and services must be performed between April 1st and September 30th. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the date your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid or tune-ups provided, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid or tune-ups provided, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
What's covered?
Coverage provides for repair of 1 of each of the following broken or failed system(s) that have experienced an operational failure, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. Coverage provides for repairs or replacement of parts only. Your system(s) will not be replaced. Cooling System: The electric central cooling system. Standard Water Heater: The electric, natural gas or propane tank-based water heater.
What will happen if we cannot repair your Cooling System?
If we determine that your Cooling System cannot be repaired, or if parts are unavailable, obsolete, or being phased out, or we deem your Cooling System beyond repair, we will provide $100 towards the purchase and installation by Us of a minimum of 14 Seasonal Energy Efficiency Ratio (�S.E.E.R�) Cooling System.
What will happen if we cannot repair your Standard Water Heater?
If we determine that your Standard Water Heater cannot be repaired, or if parts are unavailable, obsolete, or being phased out, or we deem your Standard Water Heater beyond repair, we will provide $50 towards the purchase and installation by Us of a comparable replacement Standard Water Heater. We will not cover any change in fuel type.
What does Repair Access include?
A 10% discount on any parts and labor for repair work performed on Your System that is not otherwise covered by this Service Agreement.
What's not covered?
Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances, gas logs, wifi thermostats, fireplaces and other space heating, heat recovery, extraction or window air conditioners, mixing valves, expansion tanks, water coils, air vents, attic pans and/or damage due to broken condensate lines, more than 2 circulators and 2 standard thermostats, piping to and from boilers, or refrigerant conversions. Cooling System: Indoor coils, outdoor coils, compressors, TXV’s, filters/dryers, service valves and non-standard thermostats and thermostat wiring. Standard Water Heater: Restricted lines or water pressure over 80 P.S.I. Tune-ups & Maintenances (1 per year for cooling system): System must be performing its fundamental operation(s) in normal service, and services must be performed between April 1st and September 30th. Additional exclusions apply.
When can I make a service call?
Your plan starts the date your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from UGI Utilities, Inc. and UGI Penn Services and offers this optional service plan as an authorized representative of the contract issuer, National Home Repair Warranty, Inc., 59 Maiden Lane, 43rd Floor, New York, NY 10038. Certain names/trademarks owned by UGI Utilities, Inc. are used with permission. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from your utility, UGI Utilities, Inc. UGI Penn Services and HomeServe entered into an agreement to introduce these plans to UGI Utilities, Inc. and UGI Penn Services customers.
Cooling System and Standard Water Heater Coverage for only $22.75/mo.