Eligibility: An owner of a residential single structure, or a unit within a structure, that is not intended to be moved may be eligible for coverage. You are not eligible if your property is used for commercial purposes; you know of any current problems with your system before enrollment; your system is shared with a 3rd party or covered by a homeowners’ association or the like; uses refrigerant which does not meet federal, state or any other applicable regulatory or code requirements; has non-compliant components; exceeds 5 tons capacity; is installed on a roof; is an ammonia cooling, geothermal heat pump, ductless, window, through the wall or hanging unit; or is not installed according to manufacturer specifications.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the following broken or failed parts of an electric central system that has experienced an operational failure, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence: capacitors, circuit boards, internal fuses, breakers, condensate pumps, condenser motor, condenser fan, contactor switches, delay timer, fan controls, fan relays, filter dryer, high and low pressure switches, limit controls; up to 1 pound of refrigerant, relays, defrost controls, defrost sensors, transformers, and valves. Coverage provides for repairs or replacement of parts only. Your system will not be replaced.
Not covered: air ducts, a/c coils, registers, grills, asbestos coverings, balancing of system, wiring and parts external to the unit, compressors or chillers, condenser casings, condenser coils, evaporator coils, metering systems/TXV valves, king and reversing valves, refrigerant for maintenance recharges, thermostats, thermostat wiring, disconnect boxes and all wiring, breakers and switches contained within them, refrigerant conversions, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a repair service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe or visiting www.homeserve.com. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a refund of 90% of the unearned pro rata price (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill, described as HVAC Protection Plan.