30 Day Money Back Guarantee
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Why You Should Get a Plan
Most ductless mini-split components cost hundred of dollars to replace‡.
How a ductless mini-split system failure can affect your home:
- a bad condenser can cause the fan to blow but not cool
- blower motor failure can mean the system won't supply enough heat
- lack of heat could cause pipes to freeze and induce water damage
As a homeowner, you may be responsible for the ductless mini-split system in your home, and you will have to arrange and pay for any necessary repairs. ‡National average repair costs as of January 2023. No charge for covered repairs up to your service call benefit amount.
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What's Covered
- Blower motors and wheels
- Circuit boards
- Condensate pumps
- Condenser fan blades and fan motors
- Defrost control boards and sensors
- Electronic expansion valve
- Power heads and fuses
- Removable valve cores
- Service port valve caps
- Transformers or thermistors
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Benefits
- $1,750 annual benefit amount
- Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
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Overview
Get peace of mind against covered breakdowns to your ductless system with access to a 24/7 hotline to schedule a repair. Plus, this plan includes a one-year repair guarantee.
A ductless heat pump plan from HomeServe helps protect your finances against repair costs. You get repair help from a qualified network contractor and no out-of-pocket bill on your covered repair up to the benefit amount.
Important coverage information
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the following broken or failed parts of a ductless heat pump or air conditioning system (as defined above) that has experienced an operational failure, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence: Blower motors, blower wheels, circuit boards, condensate pumps, condenser fan blades, condenser fan motors, defrost control boards, defrost sensors, electronic expansion valve power heads, fuses, removable valve cores, service port valve caps, transformers, or thermistors, including the clearing of accessible condensate lines that are part of your home's system. Coverage provides for repairs or replacement of parts only. Your system will not be replaced.
Not covered: Refrigerant conversions; air filters, compressors, condenser or evaporator coils, electric disconnects, remote control devices, metering systems that include TXV or 4 way valves, king valves and reversing valves, refrigerant for maintenance recharges, refrigerant leaks, refrigerant leak searches, more than 1 condenser or 1 air handler, sheet metal work, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill
Frequently asked questions
*HomeServe USA Repair Management Corp. (“HomeServe”) with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Duquesne Light Company and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty Inc., 175 West Jackson Blvd., 8th Floor, Chicago, IL 60604. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Duquesne Light Company. Duquesne Light Company and HomeServe entered into an agreement to introduce these plans to Duquesne Light Company’s customers.
Ductless Heat Pump Coverage for only $13.99/mo.