
30 Day Money Back Guarantee
-
Why You Should Get a Plan
Replacing electrical products that are damaged due to a power electrical surge could be expensive.*
If an electrical power surge occurs, it can cause damage to plugged in:
- desktop computers
- televisions
- tablets
*National average repair costs within the HomeServe network as of June 2020.
-
What's Covered
- Clothes Washer
- Clothes Dryer
- Blenders, mixers, toasters
- Printers and scanners
- Lamps and thermostats
- Televisions
- Handheld devices such as tablets
- Refrigerators
- Window air conditioning units
- DVD players and game consoles
-
Benefits
- $2,000 annual benefit amount
- Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
-
Overview
Severe lightning strikes can cause surges that go along your main electrical line into your home destroying major appliances including refrigerators, dishwashers, and washing machines, leaving you responsible for the repair cost. Repair or replacement of these appliances can be expensive costing you hundreds of dollars in unforeseen expenses, which may burden finances. Take action to help protect your electrical products from surges.
Important coverage information
Benefit Details: Coverage provides reimbursement, up to the benefit amount, to repair or replace the following electrical products that fail due to an electrical surge (a sudden and non-continuous increase or burst of electricity, caused by natural or man-made events including lightning strikes and power returns after an outage), for which you have sole responsibility: appliances, electronics and electrical devices including, refrigerators, clothes washers, clothes dryers, dishwashers, blenders, mixers, toasters, microwaves, televisions, window air conditioning units, thermostats, lamps, computers, DVD/Blu-ray players, game consoles, printers, scanners, handheld devices such as tablets, pool pumps, heating and air conditioning systems, electric gates, garage door openers, electrical vehicle chargers, well pumps, and water heaters. Reimbursement up to $125 for standard service call and/or diagnostic fees for a covered repair or replacement is available.
Not Covered: Sump pumps, medical equipment; battery-powered products that cannot be plugged in; electric vehicles; items less than $100; electrical products that cannot be replaced with like kind and quality (e.g. antiques); and expenses recoverable under any product or home warranty. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Cancellation:Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Arranging for Repair/Reimbursement: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can request reimbursement, providing 11 months of coverage during the first year. You are responsible to arrange and pay for the service technician for your covered repair. You must call HomeServe within 30 days of an electrical surge event to start a claim. Upon renewal/reactivation (if applicable), there is no waiting period.
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Duquesne Light Company and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty Inc., 175 West Jackson Blvd., 8th Floor, Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Duquesne Light Company.
Surge Help Home Electronics Loss Protection ($2,000 Coverage) for only $5.95/mo.