30 Day Money Back Guarantee
-
Why You Should Get a Plan
Repairing a leaking wax seal, replacing a burst interior water pipe, clearing blocked drains, and repairing a leaking supply pipe to a hot water heater can cost an average of $973‡.
Interior plumbing problems can cause:
- burst pipes behind your walls or ceilings
- blocked or slow shower or sink drains
- leaking supply pipe to your water heater
This illustration shows repairs that are performed on these lines and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of January 2023. No charge for covered repairs up to your service call benefit amount.
-
What's Covered
- Blocked drain
- Repair/replace burst interior water pipe
- Leaking supply pipe to hot water heater
- Unblocking an overflowing toilet or sink due to clogged drains
- Leaking wax seal
-
Benefits
- $3,000 annual benefit amount
- 2 service calls ($1,500 per call)
- 30-day review period with a money-back guarantee
- One-year guarantee on all covered repairs
-
Overview
Your home has a complex network of plumbing and drainage pipes, valves and drains. Because this network is hidden behind walls or under floors, it makes a failure almost impossible to predict. Blocked sinks or toilet drains, burst pipes or other breakdowns can be inconvenient and stressful and lead to costly repairs. Eligible homeowners can select Interior Plumbing and Drainage System Coverage from HomeServe, which provides up to $3,000 in annual benefit amount with 2 service calls up to $1,500 each for covered repairs. This optional coverage can help protect you from the costs and damages of plumbing and drainage pipe related home emergencies.
Important coverage information
Eligibility: This description of coverage, exclusions and conditions is not the actual contract; the actual contract will be sent to you within approximately 10 business days after we receive your Form. An owner of a residential single structure, or a unit within a structure, that is not intended to be moved may be eligible for coverage. You are not eligible if your property is used for commercial purposes; you know of any current problems with your interior plumbing and drainage lines before enrollment; or your entire interior plumbing and drainage line is shared with a 3rd party or covered by a homeowners’ association or the like. In IA, properties with more than 4 dwelling units are not eligible.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the interior plumbing and drainage lines that have experienced an operational failure, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence.
Not covered: Appliances, fittings and fixtures; vent stacks; pressure reducing valves; backflow prevention devices; pumps or grinders; nonconforming drain lines; frozen pipes; fire suppression and other sprinkler systems, irrigation systems, distribution piping such as for radiators and heating systems, condensate drain lines for cooling systems; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts 30 days after your Order is processed. You can make a service call immediately after your plan starts. During the initial 30-day review period you will receive the Terms and Conditions to help you decide if coverage is right for you. Upon renewal/reactivation (if applicable), there is no review period and you can make a service call immediately.
Cancellation: Cancel any time by calling HomeServe at 1-844-219-9155 or visiting www.homeserve.com. You will not be charged during the review period (if applicable). If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the interior plumbing and drainage lines that have experienced an operational failure, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence.
Not covered: Appliances, fittings and fixtures; vent stacks; pressure reducing valves; backflow prevention devices; pumps or grinders; nonconforming drain lines; frozen pipes; fire suppression and other sprinkler systems, irrigation systems, distribution piping such as for radiators and heating systems, condensate drain lines for cooling systems; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts 30 days after your Order is processed. You can make a service call immediately after your plan starts. During the initial 30-day review period you will receive the Terms and Conditions to help you decide if coverage is right for you. Upon renewal/reactivation (if applicable), there is no review period and you can make a service call immediately.
Cancellation: Cancel any time by calling HomeServe at 1-844-219-9155 or visiting www.homeserve.com. You will not be charged during the review period (if applicable). If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
What's covered?
Coverage provides, up to the applicable benefit limit, to repair or replace the interior plumbing and drainage lines that have experienced an operational failure, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence.
What's not covered?
Appliances, fittings and fixtures; vent stacks; pressure reducing valves; backflow prevention devices; pumps or grinders; nonconforming drain lines; frozen pipes; fire suppression and other sprinkler systems, irrigation systems, distribution piping such as for radiators and heating systems, condensate drain lines for cooling systems; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
When can I make a service call?
Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts. During the initial 30-day review period you will receive the Terms and Conditions to help you decide if coverage is right for you. Upon renewal/reactivation (if applicable), there is no review period and you can make a service call immediately.
HomeServe NA Insurance Services ("HomeServe"), California License #0F79326, with corporate offices located at 7134 Lee Highway, Chattanooga, TN 37421, is an independent company separate from Diablo Water District. Diablo Water District is not responsible for the service plans offered by HomeServe and its affiliates. HomeServe offers this optional service plan as an authorized representative of the service contract provider, AMT Home Protection Company, 2200 Highway 121, Suite 100, Bedford, TX 76021. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Diablo Water District.
Interior Plumbing and Drainage System Coverage for only $11.99/mo.